FAQ

What is Moonglow?

Moonglow is jewellery that features the picture of the moon from the date of your choice. Pick any date you want to commemorate - the birth of a child, an anniversary, a graduation - and find the exact moon phase through our moon phase calculator. Once you have selected your date, choose from our collection of bracelets, necklaces and more to carry your detailed high resolution image. As an added bonus, your moon will gently glow in the dark, reminding you of that special moment.

Does Moonglow actually glow in the dark?

All of our collection is designed to absorb any light in order to charge it. In darker environments, your Moonglow jewellery will glow gently, mimicking the moon in the sky.

Does Moonglow Jewellery tarnish over time?

Moonglow Jewellery is made of high quality materials to prevent tarnishing over time. However, like anything else, it will experience a natural life cycle as well as normal wear & tear. We will happily replace any defective products within 30 days of delivery. Otherwise, treat your hand-made jewellery with care in order to extend the lifetime of the product.

Are Your Moon Phases Accurate?

Yes. The goal of our jewellery is to show an accurate photograph of the moon on any given date. We want you to look at your Moonglow and see exactly what was visible to the naked eye on the date of your choice. While percentages of the moon's illumination can vary by up to 3%, the phases assigned to the dates are calculated to reflect the changes that we can see from here on Earth!

Can I wear my Moonglow in the shower, pool, or ocean?

In short, No. With any quality “costume” jewellery if you take it off before going to bed, the shower or ocean your moon pendant will last a long time. 

Treat your moon pendant like your favourite pet, don’t leave it in a hot car.

Don’t expose your moon pendant to cleaning chemicals, alcohol based perfumes, chlorine, soaps, sunscreen, or shampoos because it will effect the surface of your moon image over time.

The occasional rub with a silver or gold polishing cloth can return your pendant bright and shiny again!

Is your jewellery magnetic? Is it safe to wear with a pacemaker?

Our products may contain magnetic properties. Please consult with your doctor if you are sensitive to magnetic components.

Do you sell Moonglow at events and in stores?

Yes, we have stalls at various shows/events throughout New Zealand. Please see our "Where is Moonglow" page at the bottom of this website.

I have allergies, is it okay to wear Moonglow?

If you have severe allergies or are allergic to common metals, then we recommend that you reach out to our customer support team at: support@moonglow.co.nz! Be sure to include your desired products as well as the metals that you are allergic to! We would be more than happy to help you find the perfect Moonglow for your moment!

Shipping questions

Shipping within New Zealand

Orders will generally ship within 1 business day from the time of purchase. Your order will be shipped from our headquarters in Mount Maunganui. Orders placed on Friday, Saturday or Sunday will be shipped on Monday.

Within New Zealand, standard shipping will take 1-3 business days to arrive.

We do not ship on Saturdays, Sundays, or on major holidays.

Returns & Exchanges

Return Policy

NEW ZEALAND: We are a family run business and if you feel you purchased an item that has a manufacturer's defect please give us the opportunity to do our best and make it right for you.

If you are not fully satisfied with your purchase upon arrival, please notify us immediately and we will attempt to correct the situation for you. Let us try to fix the problem.

Our handcrafted costume jewellery is under warranty for any manufacturing defects for a period of 30 DAYS from the date of purchase. The warranty doesn’t cover damages caused by accidents or normal wear and tear. If you are unhappy with your purchase, we have a “No questions asked” 14 day refund policy. 

Return postage must be covered by the buyer. 


ENGRAVING ** Once a product has been engraved, it becomes non-returnable and non-refundable due to the customisation process involved.

** This excludes adhered or locked in pieces.

**Some items are “adhered” into place ie. Cosmic Rings, Stainless bangles, Sterling Lift off, Cosmic dream, Walk on the Moon bracelet etc. Please make sure you have the correct date as these products are non refundable. 


There will be a message in the product description saying: This is a glued in piece and therefore is non refundable.

All returns & exchanges can be initiated by emailing: support@moonglow.co.nz with the subject line: Return/Exchange